Dynamics Customer Service uses AI-driven case routing, intelligent chatbots, and real-time analytics to help your team resolve issues faster and create memorable, personalized support experiences every time.

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Why You Need Microsoft Dynamics 365 Customer Service

Many businesses lose customers not because their product is bad. But because they cannot respond fast, track issues or understand what people really want. With Dynamics 365 customer service and Microsoft Dynamics 365 customer service, you stop guessing and start knowing what your consumer needs.

These tools show you every customer move, every choice and every trouble spot. D365 customer service helps you fix problems before customers walk away. Microsoft Dynamics for customer service gives you power to act fast, serve better and stay ahead. Others are upgrading. Do it now before your customers choose someone else.

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Keep Customers Before Competitors Grab Them

With Microsoft Dynamics 365 customer services, you give fast, personal support that stops customers from slipping away. One slow reply and they switch this protects your business.

Personal Touch That Builds Trust

Using customer service Microsoft Dynamics 365, you see likes, dislikes and past talks. You speak in a way that feels human. When customers feel understood, they don’t wander.

Live View of Every Customer Move

Dynamics 365 customer service lets you watch how customers move through your system. If they get stuck or ready to leave, you know instantly and fix it before they drop.

Predict Who Will Leave or Buy

AI inside Microsoft Dynamics 365 customer service shows patterns. You know who may complain, who may return and who needs attention. You stay ahead instead of chasing losses.

Support on Every Channel

Calls, emails, chat, social - all work smoothly with Microsoft Dynamics for customer service. Miss one message and the customer is gone. This makes sure you never miss a lead.

Faster Teams, Happier Customers

With MS Dynamics 365 customer service, cases reach the right person quickly. No confusion. No delays. Fast help means loyal customers.

Marketing That Hits the Right People

Clean data from MS Dynamics customer service gives sharp, targeted campaigns. No guesswork. More response. More conversions.

Facts and Figures

Make the most out of our custom web application development services

12+

Years of Development Experience

80+

Software Engineers & Technical Staff

800+

Software Designed, Developed & Deployed

15+

Countries Clients Served

500+

Happy Customers

Industries We Serve

At Techcronus, we understand that each industry has unique challenges and opportunities. Our expertise spans across various sectors, enabling us to deliver customized solutions that drive innovation, efficiency, and growth. Whether you're in healthcare, finance, retail, manufacturing, distribution or any other industry, our dedicated team of certified consultants is here to help you achieve your business goals with cutting-edge technologies.

Manufacturing

Distribution & Supply Chain

Finance

Retail & E-Commerce

Healthcare & Pharmaceutical

Professional Services

Education & eLearning

Tired of Delayed Responses and Disconnected Support Channels?
Managing customer inquiries across multiple platforms can lead to frustration and inefficiency. Dynamics 365 Customer Service unifies communication, automates workflows, and provides AI-driven insights for faster, more effective resolutions.

Simplify Your Support Operations

Future Trends of Microsoft Dynamics 365 Customer Service

Customer expectations are changing daily. If you don’t move fast, someone else will. Dynamics 365 customer service is bringing shifts that will decide who wins and who fades out.

AI-Driven Service Automation

With Microsoft Dynamics 365 customer service, smart bots take over slow, boring tasks. No long waits. No angry customers. Your team finally focuses on real problems. If you skip this, your competition won’t.

Customer's Voice Integration

Using Microsoft Dynamics 365 for customer service, you hear customers the moment they speak. Real-time polls. Quick feedback. Early warnings. Tiny issues don’t become public complaints. Miss this and the customer leaves before you even know why.

Growth of Self-Service Portals

D365 customer service makes self-help simple. Customers solve small issues in minutes. No calls. No frustration. Your support load drops. If you don’t offer this, people will switch to brands that do.

Power BI with Advanced Data Visualization

When Power BI links with MS Dynamics 365 customer service, leaders see live KPIs, weak spots and hidden gaps. Instant clarity. Fast decisions. If you rely on old reports, your service will always be a step behind.

Hyper-Personalization with Predictive Insights

With Microsoft Dynamics for customer service, the system predicts needs before customers even say them. Each chat feels personal. People stay loyal. If you miss this, your service will feel outdated overnight.

Integration with Emerging Communication Channels

The Dynamics customer service platform connects you to every new app and channel customers adopt. You stay visible everywhere. Skip it and your brand disappears from their world.

Why Choose Techcronus For Microsoft Dynamics 365 Customer Service ?

Dedicated Support

Quick Turn-Around And Dedicated Support By 100% In-House Team

Top-Rated Company

Hundreds Of Real Reviews On Google And Top Developer Forums

Hire Experts

We Provide Pre-Vetted Qualified Engineers For Your Projects

Modern Infrastructure

We Have The Best Workplace With Modern Infrastructure In The City

Local Support

Get Local Support From Our Consultants In USA, UK And India

Save Up-To 60%

Optimise Development Costs By More Than 50% And Increase ROI

Talk To Our Expert

Awards And Achievements

We are pleased that we are known for our honesty, originality, and invention. Our awards and achievements are the trust and pleasure of our customers and partners.

Top 10 Mobile App Development

8.0/10.0

Top Software Company

4.7/5.0

Top CRM Consulting & SI Company

4.7/5.0

Enterprise Application

4.7/5.0

Top Web Development Company

4.7/5.0

Hire Dot Net Core Developer

4.7/5.0

Top Agency Company

5.0/5.0

Top 5 Mobile App Agency

5.0/5.0

Top 5 Mobile App Dev. Co

4.0/5.0

Top 100 Software Development Company

4.0/5.0

Drive Loyalty and Efficiency with Dynamics 365 Customer Service
Deliver faster resolutions, empower agents with AI-driven tools, and exceed customer expectations, all with the powerful Dynamics 365 Customer Service platform designed to elevate every interaction.

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D365 Sales CRM

D365 Sales CRM For Oil & Gas Company

Client is a leading provider of integrated geoscience services, delivering best-in-class geological solutions to the energy industry in the UK.

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Manufacturing BI Dashboard

Manufacturing Industry Data Analytics

Manufacturing Industry Analysis Power BI Dashboard helps Business Oweners and and Stakeholders to visualize the Key Performance Indicators like Average Production Shift, Production by Plan, % Utilization.

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University Portal App

Global University Portal

This project focuses on developing a student application portal for a Globally renowned university in USA.

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Store Analysis BI Dashboard

Departmental Store Analysis

Techcronus offers a comprehensive departmental store analysis solution in Power BI.

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Order Delivery App

Order Delivery App For Drivers

This Canvas App is designed to enhance the efficiency of order delivery and fulfillment processes for drivers.

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Supply Chain BI Dashboard

Supply Chain Analysis

Supply Chain Analysis Power BI Dashboard helps Business Managers and Stakeholders to visualize the Key Performance Indicators like Average shipping Days , Total No. of Unit sold , Average shipping days, Total Sales vs Total Profit, Customer segment analysis, Top most ordered Item vs bottom ordered Items, Regional Analysis etc.

View Case Study

Virtual Reality App

Self-Service Virtual Reality Gaming Interface

It is a Self-Service Virtual Reality Gaming Machine application and web admin portal for managing VR gaming arcade business.

Technology

Self-Service Virtual Reality Gaming Interface

Business Networking App

Business Networking and e-Contact App

The Client had an idea to build a smart e-Contact App which allows the Users and Businesses to connect with each other to build a network.

Technology

Digital Bookmark App

Digital Bookmark Chrome Extension and Web App

It is a chrome extension with connected web app where you can create digital bookmarks of important sites you browse and create knowledge maps/trees for improving your learning practice.

Technology

Digital Bookmark Chrome Extension and Web App

eSprots App

eSports Gaming Mobile App

This is an Esports Gaming mobile app platform where gamers can play console games like Call Of Duty, Counter Strike, Fortnite, FIFA, etc.

Technology

Kids Gaming App

Kids Quest Gaming Web App

The Client had an idea to build a quiz gaming web app for students and teachers.

Technology

Textual Annonation App

Textual Annotation Mobile Application

The Client had an idea to build a textual annotation app that captures ideas and phrases called ‘Moments’ from text that you read which you can share with other readers who are willing to read that book.

Technology

Explore All Case Studies

Related Services

Tools and Technologies Used in Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service leverages AI, machine learning, Power Platform, and Microsoft Cloud to deliver intelligent, connected support experiences.

Core Technologies

Microsoft Dynamics 365 Customer Service
Microsoft Power Platform
Omnichannel for Customer Service
Unified Routing
Embedded AI and Virtual Agents

Integration & Data Management

Microsoft Power Automate
Microsoft Dataverse
Azure Logic Apps
Azure API Management
Common Data Model (CDM)
Pre-built and Custom API Connectors

AI & Automation

Microsoft Copilot for Customer Service
AI Builder
Virtual Agents (Power Virtual Agents)
Sentiment Analysis
Knowledge Articles Suggestions
Case Classification & Routing

Web & API Development

REST APIs
OData (Open Data Protocol)
Webhooks
JSON/XML Data Exchange

Version Control & DevOps

Azure DevOps
GitHub
GitLab
Power Platform Build Tools

Database & Storage

Microsoft Dataverse
Azure SQL Database
Cosmos DB
Azure Blob Storage

Technology Combinations We Work With Microsoft Dynamics 365 Customer Service

Widen the reach of Microsoft Dynamics 365 Customer Service by making the most of essential aids that proffer insights, teamwork, and AI-generated help.

Dynamics 365 Customer Service + Power BI

Change service data to be simple for users with dynamic dashboards that can be shared with the customer for real-time performance tracking and decision-making.

Dynamics 365 Customer Service + Azure AI

By using cognitive services to detect the mood of the customers, anticipate the results, and create the content of the conversation with a better understanding of the subject.

Dynamics 365 Customer Service + Microsoft Teams

Not only within the local workspace, but you can also make Teams a place where everyone collaborating turns making resolutions faster.

Frequently Asked Questions

As a trusted development support company in India, we offer flexible and tailored project engagement models to suit your unique business needs. Whether it's a full-scale project or dedicated resource support, our agile approach ensures smooth collaboration and results-driven delivery.

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What can I do to get help with Microsoft Dynamics 365?

System for managing relationships with customers, Dynamics 365 Customer Service is part of Microsoft's cloud infrastructure. You can get more real-time details about service and feel more comfortable talking to customers.

What are the top customer service features in Dynamics 365?

Dynamics 365 knowledge base is a valuable customer service tool. It is augmented with AI chatbots that use smart routing and customer feedback enumeration as well as omnichannel help.

How much does Dynamics 365 Customer Service cost?

The cost of Dynamics 365 Customer service depends on the license type together with added features and user quantity.

What is involved in a Dynamics 365 Customer Service implementation?

During Dynamics for customer service deployment projects, all these tasks must be completed: system definition, solution configuration, integration setup, testing procedures, employee education, and post-launch support.

What is the Microsoft Dynamics 365 Customer Service Module used for?

All information about a customer can be found in one place with the Microsoft Dynamics 365 Customer Care Module. Cases can be handled automatically, and all channels should get the same amount of care.

Can Microsoft Dynamics 365 Customer Service be used with other Microsoft apps?

Microsoft Dynamics 365 Customer Service is, for sure, compatible with Microsoft Teams, Power Platform, SharePoint, and other Microsoft 365 apps, all of which combined will act as a data exchange and collaboration system.