Empower your teams with real-time data and AI-driven insights to understand each customer’s journey. By turning customer information into meaningful knowledge.

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A Quick Start with Microsoft Dynamics 365 Customer Service

Data is important in this world because people want things to be unique to them. Business can learn about, plan for, and meet customer goals with Microsoft Dynamics 365 Customer Service. The more contacts, preferences, and behaviours a business sees about a customer, the better it can get to know them and serve them better everywhere it deals with them.

You can get a full picture of every customer with the Microsoft Dynamics 365 Customer Service Module because it brings together data from different sources. You can make better decisions and connect with them more deeply when you know this.

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Benefits of Microsoft Dynamics 365 Customer Service

Deliver personalized, efficient support experiences with Microsoft Dynamics 365 Customer Service.

Personalized Customer Engagement

Businesses can learn more about customers' likes and dislikes and past contacts with them through the Microsoft Dynamics 365 Customer Service Module.

Real-Time Customer Journey Tracking

Advanced Dynamics 365 Customer service features let you see in real time how customers move through your system and the places where they interact with you.

Predictive Customer Behavior Analysis

AI and machine learning are used by Microsoft Dynamics 365 Customer Service to look at patterns in customer behaviour.

Omnichannel Customer Support

When you talk to customers through the app, you can do so by phone, email, chatbots, and social media. These Dynamics 365 Customer service features make sure that no matter what way you use, the process is smooth and the same.

Improved Operational Efficiency

Dynamics 365 Customer service application helps support teams handle their work better and respond faster with smart routing, automated case management, and integration with CRM tools.

Data-Driven Marketing Campaigns

With unified customer profiles and insights, marketing teams can create targeted campaigns that resonate with specific segments, improving ROI and customer engagement rates.

Facts and Figures

Make the most out of our custom web application development services

12+

Years of Development Experience

80+

Software Engineers & Technical Staff

800+

Software Designed, Developed & Deployed

15+

Countries Clients Served

500+

Happy Customers

Industries We Serve

At Techcronus, we understand that each industry has unique challenges and opportunities. Our expertise spans across various sectors, enabling us to deliver customized solutions that drive innovation, efficiency, and growth. Whether you're in healthcare, finance, retail, manufacturing, distribution or any other industry, our dedicated team of certified consultants is here to help you achieve your business goals with cutting-edge technologies.

Manufacturing

Distribution & Supply Chain

Finance

Retail & E-Commerce

Healthcare & Pharmaceutical

Professional Services

Education & eLearning

Reach out to us now to simplify your customer service operations and build a relationship that lasts forever!

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Future Trends of Microsoft Dynamics 365 Customer Service

As the customer demands keep changing, the new trends in Microsoft Dynamics 365 Customer Service will disrupt the way enterprises engage and assist their customers

AI-Driven Service Automation

The next customer service is done by robots—smart ones. Dynamics 365, using new AI techniques, will provide business customers with virtual agents.

Customer's Voice Integration

The next phase of the development will cover the aspect of collecting in real-time the feedback from the customers by means of surveys, polls, and data collection.

Growth of Self-Service Portals

For customers who are in search of instant support, they can always turn to Dynamics 365, which keeps on improving the self-service tools.

Power BI with Advanced Data Visualization

After the upgrade, instead of visuals, Power BI's integration will provide data excellence, show the actual KPIS that are covered, and offer satisfaction scores.

Hyper-Personalization with Predictive Insights

Utilizing Dynamics 365 Customer Service will result in businesses being provided with predictive analytics that can personalize every interaction.

Integration with Emerging Communication Channels

With the help of Dynamics 365 Customer Service, a company can establish support on those new digital platforms it has not previously serviced.

Why Choose Techcronus For Microsoft Dynamics 365 Customer Service ?

Dedicated Support

Quick Turn-Around And Dedicated Support By 100% In-House Team

Top-Rated Company

Hundreds Of Real Reviews On Google And Top Developer Forums

Hire Experts

We Provide Pre-Vetted Qualified Engineers For Your Projects

Modern Infrastructure

We Have The Best Workplace With Modern Infrastructure In The City

Local Support

Get Local Support From Our Consultants In USA, UK And India

Save Up-To 60%

Optimise Development Costs By More Than 50% And Increase ROI

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Awards And Achievements

We are pleased that we are known for our honesty, originality, and invention. Our awards and achievements are the trust and pleasure of our customers and partners.

Top 10 Mobile App Development

8.0/10.0

Top Software Company

4.7/5.0

Top CRM Consulting & SI Company

4.7/5.0

Enterprise Application

4.7/5.0

Top Web Development Company

4.7/5.0

Hire Dot Net Core Developer

4.7/5.0

Top Agency Company

5.0/5.0

Top 5 Mobile App Agency

5.0/5.0

Top 5 Mobile App Dev. Co

4.0/5.0

Top 100 Software Development Company

4.0/5.0

Looking to make your customer service smoother and keep clients coming back? We’ve got you covered with dynamics 365.

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D365 Sales CRM

D365 Sales CRM For Oil & Gas Company

Client is a leading provider of integrated geoscience services, delivering best-in-class geological solutions to the energy industry in the UK.

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Manufacturing BI Dashboard

Manufacturing Industry Data Analytics

Manufacturing Industry Analysis Power BI Dashboard helps Business Oweners and and Stakeholders to visualize the Key Performance Indicators like Average Production Shift, Production by Plan, % Utilization.

View Case Study

University Portal App

Global University Portal

This project focuses on developing a student application portal for a Globally renowned university in USA.

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Store Analysis BI Dashboard

Departmental Store Analysis

Techcronus offers a comprehensive departmental store analysis solution in Power BI.

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Order Delivery App

Order Delivery App For Drivers

This Canvas App is designed to enhance the efficiency of order delivery and fulfillment processes for drivers.

View Case Study

Supply Chain BI Dashboard

Supply Chain Analysis

Supply Chain Analysis Power BI Dashboard helps Business Managers and Stakeholders to visualize the Key Performance Indicators like Average shipping Days , Total No. of Unit sold , Average shipping days, Total Sales vs Total Profit, Customer segment analysis, Top most ordered Item vs bottom ordered Items, Regional Analysis etc.

View Case Study

Virtual Reality App

Self-Service Virtual Reality Gaming Interface

It is a Self-Service Virtual Reality Gaming Machine application and web admin portal for managing VR gaming arcade business.

Technology

Self-Service Virtual Reality Gaming Interface

Business Networking App

Business Networking and e-Contact App

The Client had an idea to build a smart e-Contact App which allows the Users and Businesses to connect with each other to build a network.

Technology

Digital Bookmark App

Digital Bookmark Chrome Extension and Web App

It is a chrome extension with connected web app where you can create digital bookmarks of important sites you browse and create knowledge maps/trees for improving your learning practice.

Technology

Digital Bookmark Chrome Extension and Web App

eSprots App

eSports Gaming Mobile App

This is an Esports Gaming mobile app platform where gamers can play console games like Call Of Duty, Counter Strike, Fortnite, FIFA, etc.

Technology

Kids Gaming App

Kids Quest Gaming Web App

The Client had an idea to build a quiz gaming web app for students and teachers.

Technology

Textual Annonation App

Textual Annotation Mobile Application

The Client had an idea to build a textual annotation app that captures ideas and phrases called ‘Moments’ from text that you read which you can share with other readers who are willing to read that book.

Technology

Explore All Case Studies

Related Services

Tools and Technologies Used in Microsoft Dynamics 365 Customer Service

Microsoft Dynamics 365 Customer Service leverages AI, machine learning, Power Platform, and Microsoft Cloud to deliver intelligent, connected support experiences.

Core Technologies

Microsoft Dynamics 365 Customer Service
Microsoft Power Platform
Omnichannel for Customer Service
Unified Routing
Embedded AI and Virtual Agents

Integration & Data Management

Microsoft Power Automate
Microsoft Dataverse
Azure Logic Apps
Azure API Management
Common Data Model (CDM)
Pre-built and Custom API Connectors

AI & Automation

Microsoft Copilot for Customer Service
AI Builder
Virtual Agents (Power Virtual Agents)
Sentiment Analysis
Knowledge Articles Suggestions
Case Classification & Routing

Web & API Development

REST APIs
OData (Open Data Protocol)
Webhooks
JSON/XML Data Exchange

Version Control & DevOps

Azure DevOps
GitHub
GitLab
Power Platform Build Tools

Database & Storage

Microsoft Dataverse
Azure SQL Database
Cosmos DB
Azure Blob Storage

Technology Combinations We Work With Microsoft Dynamics 365 Customer Service

Widen the reach of Microsoft Dynamics 365 Customer Service by making the most of essential aids that proffer insights, teamwork, and AI-generated help.

Dynamics 365 Customer Service + Power BI

Change service data to be simple for users with dynamic dashboards that can be shared with the customer for real-time performance tracking and decision-making.

Dynamics 365 Customer Service + Azure AI

By using cognitive services to detect the mood of the customers, anticipate the results, and create the content of the conversation with a better understanding of the subject.

Dynamics 365 Customer Service + Microsoft Teams

Not only within the local workspace, but you can also make Teams a place where everyone collaborating turns making resolutions faster.

Frequently Asked Questions

As a trusted development support company in India, we offer flexible and tailored project engagement models to suit your unique business needs. Whether it's a full-scale project or dedicated resource support, our agile approach ensures smooth collaboration and results-driven delivery.

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What can I do to get help with Microsoft Dynamics 365?

System for managing relationships with customers, Dynamics 365 Customer Service is part of Microsoft's cloud infrastructure. You can get more real-time details about service and feel more comfortable talking to customers.

What are the top customer service features in Dynamics 365?

Dynamics 365 knowledge base is a valuable customer service tool. It is augmented with AI chatbots that use smart routing and customer feedback enumeration as well as omnichannel help.

How much does Dynamics 365 Customer Service cost?

The cost of Dynamics 365 Customer service depends on the license type together with added features and user quantity.

What is involved in a Dynamics 365 Customer Service implementation?

During Dynamics for customer service deployment projects, all these tasks must be completed: system definition, solution configuration, integration setup, testing procedures, employee education, and post-launch support.

What is the Microsoft Dynamics 365 Customer Service Module used for?

All information about a customer can be found in one place with the Microsoft Dynamics 365 Customer Care Module. Cases can be handled automatically, and all channels should get the same amount of care.

Can Microsoft Dynamics 365 Customer Service be used with other Microsoft apps?

Microsoft Dynamics 365 Customer Service is, for sure, compatible with Microsoft Teams, Power Platform, SharePoint, and other Microsoft 365 apps, all of which combined will act as a data exchange and collaboration system.