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Microsoft Dynamics 365 Field Service

Count on us for Microsoft Dynamics 365 Field Service

Microsoft Dynamics 365 Field Service is a business application that offers complete field service solutions helping organizations deliver onsite services faster and more efficiently. It contributes significantly to serving businesses by leveraging customer assets, combining workflow automation, work order management, product inventory, scheduling and dispatch, and mobility to set up mobile workers.

If you deploy D365 Field Service, you can increase your first-time fix rates through remote access and pre-emptive maintenance solutions. This Field service management software is designed specifically for helping businesses that are completing work at homes or customer premises and demands installation, maintenance jobs, and issue fixing.

At Techcronus, our team is trained to complete their jobs within an easy-to-use application and improve your product dispatch to delivery chains. We help you with resource optimization by improving your scheduling and dispatching. We also provide proactive updates and web portals for tracking and analytics to deliver a positive customer experience.

As your Microsoft Dynamics Partner, we help you with field service management – from order management to dispatch and shipping and analytics and more. Techcronus is all here to serve you, anytime.

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Microsoft Dynamics 365 Field Service

Field Features

  • Embedded IoT
  • Techcronus leverages the power of IoT for detecting, diagnosing, and solving the problem. Through field service software, we can create and schedule work orders, inventory management, and dispatch and deliver the product with the right technology and skill sets.

dynamic field service tab image
  • Personalize customer experiences
  • Team Techcronus build trust and loyalty by delivering empathetic and connected service experiences. We help you get actionable insights, share important data and provide easy access to real time professional support for streamlining your first-time fix rates.

  • Intelligent resource management and scheduling
  • With Dynamics 365 Field Service business application, we can automate your schedule and accordingly fit in the appointment. We even match the specialist with the location and estimated appointment timings, skill sets and based on the priority.

  • Predictive Maintenance
  • We help dispatchers and admins in enhancing their team’s performance and improving customer satisfaction by performing ‘just in time’ Predictive maintenance. Our experts consider the actual consumption instead of time based preventive schedule for suggesting you’re the approximated time metrics.

Field Capabilities

  • Proactive service delivery
  • Leveraging the capabilities of Microsoft Dynamics 365 Field, it uses IoT sensors for detecting and resolving problems proactivity. Besides, it gives you 360-degree visibility by automating surveys and providing personalized customer insights for smart decision-making.

  • Optimal scheduling
  • With the help of AI-enabled scheduling recommendations, interactive maps, and drag-and-drop scheduling boards, you can accordingly optimize travel time and reduce operational costs. It lets you maintain a unified workflow for an intelligent dispatch at the customer’s location.

  • In-context fixation
  • Supported by bots and mixed reality tools, it helps new technicians in locating a customer and provides them with step-by-step guidance for capturing videos, photos, and voice notes within the app. Through this, you can track and monitor work orders and access customer information online and offline.

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Frequently Asked Questions

tickmarkDeliver proactive service with real-time visibility

tickmarkEmpower your training and boost your skill based efficiency

tickmarkLeverages the power of Connected Field Service

tickmarkHelps you to deliver onsite service to customer locations at ease

If you are a licensed user with a plan, you can use Dynamic 365 with the utmost ease. This license lets you create work orders and offer scheduling assistance. If you are a light user of D365, you have complete read access including field management software.

Dynamic 365 Field Service is for service organizations that emphasize upon fixing issues and on-site installations. Importantly, it is mainly for the healthcare segment, manufacturing and utilities, equipment maintenance verticals, and more.

If you want to move your business approach from reactive to proactive service by leveraging connected experiences and data insights, check the Dynamics 365 field service pricing here to view the detailed pricing plan.

Enterprise Solutions

Techcronus offers a complete suite of Microsoft Business Solutions including Dynamics 365 Business Central, Dynamics NAV, Microsoft Dynamics 365 BC and Microsoft Dynamics 365 Sales, SharePoint, Office365 And Microsoft Azure Cloud to help you automate your business processes.

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