Use real-time data and useful insights to give each customer a personalised experience.

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Introduction to Microsoft Copilot for Customer Insights

Data is important in this world because people want things to be unique to them. Business can learn about, plan for, and meet customer goals with Microsoft Dynamics 365 Customer Service. The more contacts, preferences, and behaviours a business sees about a customer, the better it can get to know them and serve them better everywhere it deals with them.

You can get a full picture of every customer with the Microsoft Dynamics 365 Customer Service Module because it brings together data from different sources. You can make better decisions and connect with them more deeply when you know this. This solution turns the things you do with people into useful data, whether you work in retail, banking, healthcare, or business-to-business.

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Use Cases of Microsoft Copilot for Customer Insights

Microsoft Copilot for Customer Insights helps businesses analyze customer data, predict behaviors, and personalize experiences to drive engagement and loyalty.

Personalized Customer Engagement

Businesses can learn more about customers' likes and dislikes and past contacts with them through the Microsoft Dynamics 365 Customer Service Module. This lets teams provide highly personalised support and campaigns that are made to fit each person's needs.

Real-Time Customer Journey Tracking

Advanced Dynamics 365 customer service features let you see in real time how customers move through your system and the places where they interact with you. This helps support teams find ways to get people more involved and solve problems before they happen.

Predictive Customer Behavior Analysis

AI and machine learning are used by Microsoft Dynamics 365 Customer Service to look at patterns in customer behaviour. This helps the company predict customer turnover, find upsell chances, and give customers the experiences they want.

Omnichannel Customer Support

When you talk to customers through the app, you can do so by phone, email, chatbots, and social media. These Dynamics 365 customer service features make sure that no matter what way you use, the process is smooth and the same.

Improved Operational Efficiency

Dynamics 365 customer service application helps support teams handle their work better and respond faster with smart routing, automated case management, and integration with CRM tools.

Sales and Service Recommendations

Provide sales and service teams with AI-driven suggestions to improve customer interactions and upsell opportunities.

Facts and Figures

Make the most out of our custom web application development services

12+

Years of Development Experience

80+

Software Engineers & Technical Staff

800+

Software Designed, Developed & Deployed

15+

Countries Clients Served

500+

Happy Customers

Industries We Serve

At Techcronus, we understand that each industry has unique challenges and opportunities. Our expertise spans across various sectors, enabling us to deliver customized solutions that drive innovation, efficiency, and growth. Whether you're in healthcare, finance, retail, manufacturing, distribution or any other industry, our dedicated team of certified consultants is here to help you achieve your business goals with cutting-edge technologies.

Manufacturing

Distribution & Supply Chain

Finance

Retail & E-Commerce

Healthcare & Pharmaceutical

Professional Services

Education & eLearning

Streamline support and boost loyalty—book a demo of dynamics 365 customer service today!

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Future Trends of Microsoft Copilot for Customer Insights

Techcronus helps to optimize and fine-tune your system to scale with your business and meet changing customer expectations.

AI-Powered Service Automation

Microsoft Dynamics 365 Customer Service will have more AI features in the future. For example, virtual bots will be able to solve common issues without any help from a person, and sentiment analysis will help figure out which issues are the most essential.

Voice of the Customer Integration

Upcoming updates to the Microsoft Dynamics 365 Customer Service Module will focus on customer feedback loops and surveys, enabling businesses to adapt quickly to client needs.

Self-Service Portals

Driven by evolving dynamics 365 customer service features, companies will see increased adoption of self-service solutions like AI-powered FAQs, community forums, and knowledge bases.

Advanced Data Visualization

Visual analytics powered by Power BI will further enhance how businesses track KPIs, service levels, and customer satisfaction—making dynamics 365 customer service pricing more justifiable through ROI transparency.

End-to-End Implementation Services

Our skilled consultants make sure that the implementation of Dynamics 365 Customer Service goes smoothly by making sure that the solution fits your unique business goals and workflows.

Transparent Pricing Guidance

We offer clear, customized insights into Dynamics 365 Customer Service pricing to help you understand licensing options.

Why Choose Techcronus For Microsoft Copilot for Customer Insights?

Dedicated Support

Quick Turn-Around And Dedicated Support By 100% In-House Team

Top-Rated Company

Hundreds Of Real Reviews On Google And Top Developer Forums

Hire Experts

We Provide Pre-Vetted Qualified Engineers For Your Projects

Modern Infrastructure

We Have The Best Workplace With Modern Infrastructure In The City

Local Support

Get Local Support From Our Consultants In USA, UK And India

Save Up-To 60%

Optimise Development Costs By More Than 50% And Increase ROI

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Awards And Achievements

We are pleased that we are known for our honesty, originality, and invention. Our awards and achievements are the trust and pleasure of our customers and partners.

Top 10 Mobile App Development

8.0/10.0

Top Software Company

4.7/5.0

Top CRM Consulting & SI Company

4.7/5.0

Enterprise Application

4.7/5.0

Top Web Development Company

4.7/5.0

Hire Dot Net Core Developer

4.7/5.0

Top Agency Company

5.0/5.0

Top 5 Mobile App Agency

5.0/5.0

Top 5 Mobile App Dev. Co

4.0/5.0

Top 100 Software Development Company

4.0/5.0

Reach out today and learn how dynamics 365 customer service can streamline your support operations.

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D365 Sales CRM

D365 Sales CRM For Oil & Gas Company

Client is a leading provider of integrated geoscience services, delivering best-in-class geological solutions to the energy industry in the UK.

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Manufacturing BI Dashboard

Manufacturing Industry Data Analytics

Manufacturing Industry Analysis Power BI Dashboard helps Business Oweners and and Stakeholders to visualize the Key Performance Indicators like Average Production Shift, Production by Plan, % Utilization.

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University Portal App

Global University Portal

This project focuses on developing a student application portal for a Globally renowned university in USA.

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Store Analysis BI Dashboard

Departmental Store Analysis

Techcronus offers a comprehensive departmental store analysis solution in Power BI.

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Order Delivery App

Order Delivery App For Drivers

This Canvas App is designed to enhance the efficiency of order delivery and fulfillment processes for drivers.

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Supply Chain BI Dashboard

Supply Chain Analysis

Supply Chain Analysis Power BI Dashboard helps Business Managers and Stakeholders to visualize the Key Performance Indicators like Average shipping Days , Total No. of Unit sold , Average shipping days, Total Sales vs Total Profit, Customer segment analysis, Top most ordered Item vs bottom ordered Items, Regional Analysis etc.

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Virtual Reality App

Self-Service Virtual Reality Gaming Interface

It is a Self-Service Virtual Reality Gaming Machine application and web admin portal for managing VR gaming arcade business.

Technology

Self-Service Virtual Reality Gaming Interface

Business Networking App

Business Networking and e-Contact App

The Client had an idea to build a smart e-Contact App which allows the Users and Businesses to connect with each other to build a network.

Technology

Digital Bookmark App

Digital Bookmark Chrome Extension and Web App

It is a chrome extension with connected web app where you can create digital bookmarks of important sites you browse and create knowledge maps/trees for improving your learning practice.

Technology

Digital Bookmark Chrome Extension and Web App

eSprots App

eSports Gaming Mobile App

This is an Esports Gaming mobile app platform where gamers can play console games like Call Of Duty, Counter Strike, Fortnite, FIFA, etc.

Technology

Kids Gaming App

Kids Quest Gaming Web App

The Client had an idea to build a quiz gaming web app for students and teachers.

Technology

Textual Annonation App

Textual Annotation Mobile Application

The Client had an idea to build a textual annotation app that captures ideas and phrases called ‘Moments’ from text that you read which you can share with other readers who are willing to read that book.

Technology

Explore All Case Studies

Related Services

Tools and Technologies Used in Microsoft Copilot for Customer Insights

Copilot integrates advanced AI, Microsoft Graph, and data analytics tools to provide a 360-degree customer view.

Microsoft Copilot AI

Azure OpenAI Service
Microsoft Dynamics 365 Customer Insights
Microsoft Fabric
Machine Learning (ML)
Natural Language Processing (NLP)
Microsoft Graph API

UI/UX Tools

Power Apps (for custom dashboards)
Copilot Studio (custom UI experiences)
Adaptive Cards
Fluent UI
Figma
Power Pages

Data & Backend

Microsoft Dataverse
Azure Data Lake
Azure Synapse Analytics
Cosmos DB
Azure SQL
Common Data Model (CDM)

AI & Automation Tools

Azure Cognitive Services
Azure Machine Learning
Power Automate (workflow automation)
Power Virtual Agents (chat & support bots)
Copilot Studio (AI prompt design)

Customer Insights Tools

Dynamics 365 Customer Insights – Data
Dynamics 365 Customer Insights – Journeys
AI-Powered Customer Segmentation
Predictive Scoring (Churn, Purchase Likelihood)
Real-Time Data Enrichment
Unified Customer Profiles

Analytics & Reporting

Power BI
Customer Data Platform (CDP) Analytics
Real-time Dashboards
KPI Monitoring
AI-Driven Recommendations

Integration Tools

Microsoft Teams
SharePoint
OneDrive
REST/OData APIs
Data Connectors (Power Platform)
LinkedIn Integration

Security & Compliance

Azure Active Directory (AAD)
Microsoft Purview
Role-Based Access Control (RBAC)
Data Loss Prevention (DLP)
Compliance Manager

Collaboration & PM Tools

Microsoft Teams
Viva Insights
Outlook
Microsoft Planner
Loop Components

Technology Combinations We Work With

We work with a wide range of technology combinations, including Microsoft Azure, Power Platform, AI, and cloud-based solutions to drive innovation and efficiency.

Microsoft Dynamics 365 + Power BI

Turn customer data into actionable intelligence, combining service metrics with visual dashboards.

Microsoft Dynamics 365 + Azure AI

Use cognitive services to enhance predictions and customer sentiment analysis.

Microsoft Dynamics 365 + Microsoft Teams

Users collaborate on the app for speedy task completion and improved performance of internal support staff.

Frequently Asked Questions

As a trusted development support company in India, we offer flexible and tailored project engagement models to suit your unique business needs. Whether it's a full-scale project or dedicated resource support, our agile approach ensures smooth collaboration and results-driven delivery.

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What can I do to get help with Microsoft Dynamics?

System for managing relationships with customers, Dynamics 365 Customer Service is part of Microsoft's cloud infrastructure. You can get more real-time details about service and feel more comfortable talking to customers.

What are the best features for customer service in Dynamics?

The knowledge base of Dynamics 365 provides valuable customer service tools including AI chatbots alongside smart routes and customer feedback integration and omnichannel help.

How much does Dynamics 365 Customer Service cost?

The cost of Dynamics 365 customer service depends on the license type together with added features and user quantity. Our team will help you select a cost-effective pricing structure for your business operations without charging any fees.

What is involved in a Dynamics 365 Customer Service Implementation?

During Dynamics 365 for customer service deployment projects all these tasks must be completed: system definition, solution configuration, integration setup, testing procedures, employee education, and post-launch support.

What is the Microsoft Dynamics 365 Customer Service Module used for?

All information about a customer can be found in one place with the Microsoft Dynamics 365 Customer care Module. Cases can be handled automatically, and all channels should get the same amount of care.