Get the best out of the Salesforce Service Cloud through our professional implementation, customization, and integration services. Our certified Salesforce consultants come up with valuable, business-tailored solutions that not only enhance service delivery but also delight customers and optimize returns.

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Best Salesforce Service Cloud Practices for Customer Success

Salesforce Service Cloud is a customer service CRM Software of the future that facilitates customer management, increases agent’s productivity, and allows easy interaction across chat, voice, email, and social networks.

Service Cloud Implementation

We do the configuration of the Lightning Console, Live Agent, Case Management, Omnichannel, and the Knowledge Base so that the introduction is well-greased, and the agents are empowered from day one.

Service Cloud Customization

Modify the Service Cloud through the use of your workflows, automation, and connectors to Sales Cloud, Marketing Cloud, ERP, and telephony to have an efficient customer engagement process that is real-time and end-to-end.

Salesforce Service Cloud Integration

Deftly connect Service Cloud with CRM, ERP, finance, and external software tools to have a consolidated data base, streamlined operations, and thus be able to see the customer profile at 360°.

Managed Services & Support

Non-stop monitoring, preventive maintenance, and optimization keep Service Cloud at peak capacity while your team is off the hook and dedicated to customer success.

Service Analytics & AI Leverage

Optimize the use of Einstein AI, dashboards, chatbots, and case automation that can lead to accommodating work, lessening resolution time, and improving both agent productivity and customer delight.

QA, Testing & Training

Do the QA and security testing at a stringent level and as a result, get scalable releases along with training programs that are tailored to your specific needs and hence rapid adoption and confident use.

Salesforce Service Cloud Solutions for Financial Services

The Service Cloud + Financial Services Cloud that is secure and compliant; and basically a solution for banks, insurers, and financial firms with the help of industry-specific workflows.

Salesforce Service Cloud Managed

Service Cloud managed services that are comprehensive from the start to the end: maintenance, changes, support/administration to guarantee smooth, extendable, and stable service provision.

Salesforce Service Cloud Demo

Experience the power of Service Cloud with a customized demo. We showcase real-world use cases and workflows so you can see how Service Cloud can transform your customer service.

Salesforce Solutions

We specialize in Salesforce solutions, delivering tailored implementation, customization, and optimization to drive your business growth.

Sales Cloud

Marketing Cloud

Service Cloud

Commerce Cloud

Field services

Health Cloud

Agentforce

Einstein AI

Data Cloud

Tableau

Salesforce Platform

Mulesoft

Customer Success

Maximize Your Potential with Service Cloud Services Capabilities

Service Cloud Features

Connect

Unify

Automate

Customize

Activate

CRM + Telephony

Service Cloud Voice connects CRM and telephony in real time, thus eliminating those silos which the competitors are struggling with.

Third-Party Integration

Instantly connect external apps without middleware, unlike platforms that need heavy sync tools

Unified Access

Agents can access all interactions in one place, thus increasing speed as compared to fragmented competitor systems

Customer 360 View

Clear up cases, profiles & history with data from all channels to customers and grasp which competitors can’t match.

Data Accuracy

Create trustworthy datasets with Salesforce consultants instead of manually merging them in Oracle & SAP.

Cross-Channel Sync

Keep chat, email, and phone records consistent, and duplication issues will be minimized.

AI Case Routing

Einstein AI just instantly assigns the cases to the right agents, unlike static routing rules.

Chatbots

Automate FAQs & resolutions to help you save costs, thus, you will be ahead of competitors that have limited bot capabilities.

Workflow Automation

Don't hesitate to automate the triggering of the necessary actions for approvals & escalations, which in turn will reduce manual effort.

Flexible Workflows

Modify workflows according to the requirements of your business, unlike competitor CRMs that are inflexible.

Custom Apps

Add service cloud with the help of custom apps and thus, enjoy quicker industry-specific adoption.

Scalable Solutions

Adjust for SMBs or enterprises; however, legacy CRMs often require expensive upgrades.

Omnichannel Support

Provide a seamless customer experience through chat, voice, email, and social, which is different from disconnected tools.

Field Service

Service teams enabled with mobile technology can solve problems on the spot faster than they can with old field systems.

Smooth Rollout

Professional implementation gives you the opportunity to start using the product faster than with complex competitor deployments.

Request a Demo or Consultation today and discover how our Salesforce Service Cloud Expertise can accelerate your business success.

Book a Free Salesforce Service Cloud

Industries We Serve

At Techcronus, we understand that each industry has unique challenges and opportunities. Our expertise spans across various sectors, enabling us to deliver customized solutions that drive innovation, efficiency, and growth. Whether you're in healthcare, finance, retail, manufacturing, distribution or any other industry, our dedicated team of certified consultants is here to help you achieve your business goals with cutting-edge technologies.

Manufacturing

Distribution & Supply Chain

Finance

Retail & E-Commerce

Healthcare & Pharmaceutical

Professional Services

Education & eLearning

Salesforce Certified Experts

Skilled and certified across diverse Salesforce products for end-to-end solutions.

Why Choose Techcronus

Dedicated Support

Quick Turn-Around And Dedicated Support By 100% In-House Team

Top-Rated Company

Hundreds Of Real Reviews On Google And Top Developer Forums

Hire Experts

We Provide Pre-Vetted Qualified Engineers For Your Projects

Modern Infrastructure

We Have The Best Workplace With Modern Infrastructure In The City

Local Support

Get Local Support From Our Consultants In USA, UK And India

Save Up-To 60%

Optimise Development Costs By More Than 50% And Increase ROI

Talk To Our Expert

D365 Sales CRM

D365 Sales CRM For Oil & Gas Company

Client is a leading provider of integrated geoscience services, delivering best-in-class geological solutions to the energy industry in the UK.

View Case Study

Manufacturing BI Dashboard

Manufacturing Industry Data Analytics

Manufacturing Industry Analysis Power BI Dashboard helps Business Oweners and and Stakeholders to visualize the Key Performance Indicators like Average Production Shift, Production by Plan, % Utilization.

View Case Study

University Portal App

Global University Portal

This project focuses on developing a student application portal for a Globally renowned university in USA.

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Store Analysis BI Dashboard

Departmental Store Analysis

Techcronus offers a comprehensive departmental store analysis solution in Power BI.

View Case Study

Order Delivery App

Order Delivery App For Drivers

This Canvas App is designed to enhance the efficiency of order delivery and fulfillment processes for drivers.

View Case Study

Supply Chain BI Dashboard

Supply Chain Analysis

Supply Chain Analysis Power BI Dashboard helps Business Managers and Stakeholders to visualize the Key Performance Indicators like Average shipping Days , Total No. of Unit sold , Average shipping days, Total Sales vs Total Profit, Customer segment analysis, Top most ordered Item vs bottom ordered Items, Regional Analysis etc.

View Case Study

Virtual Reality App

Self-Service Virtual Reality Gaming Interface

It is a Self-Service Virtual Reality Gaming Machine application and web admin portal for managing VR gaming arcade business.

Technology

Self-Service Virtual Reality Gaming Interface

Business Networking App

Business Networking and e-Contact App

The Client had an idea to build a smart e-Contact App which allows the Users and Businesses to connect with each other to build a network.

Technology

Digital Bookmark App

Digital Bookmark Chrome Extension and Web App

It is a chrome extension with connected web app where you can create digital bookmarks of important sites you browse and create knowledge maps/trees for improving your learning practice.

Technology

Digital Bookmark Chrome Extension and Web App

eSprots App

eSports Gaming Mobile App

This is an Esports Gaming mobile app platform where gamers can play console games like Call Of Duty, Counter Strike, Fortnite, FIFA, etc.

Technology

Kids Gaming App

Kids Quest Gaming Web App

The Client had an idea to build a quiz gaming web app for students and teachers.

Technology

Textual Annonation App

Textual Annotation Mobile Application

The Client had an idea to build a textual annotation app that captures ideas and phrases called ‘Moments’ from text that you read which you can share with other readers who are willing to read that book.

Technology

Explore All Case Studies

Frequently Asked Questions

Explore Salesforce FAQs designed to guide you in choosing the right solutions for efficiency, scalability, and success in your business growth journey.

Find out more

What Is Salesforce Service Cloud?

Salesforce Service Cloud is an effective customer service CRM that combines support from email, chat, phone, social, and self-service. Through case management, AI, omnichannel routing, and analytics, it gives the ability to a business to solve customer issues in less time and provide great customer experiences.

Who Should Use Salesforce Service Cloud?

Service Cloud is a perfect fit for a business of any kind whose main focus is the customer’s experience. It is particularly beneficial for the financial services, retail, healthcare, and tech sectors - the areas where integrated, intelligent, and prompt support is the key to customer loyalty and business growth.

What does Salesforce Service Cloud implementation entail?

Our Service Cloud implementation includes:

Consulting & roadmap design
Module deployment (Live Agent, Knowledge Base, etc.)
Customization & system integration
Quality assurance & testing
User training & adoption support
Analytics setup for performance monitoring

This end-to-end process ensures smooth rollout and quick ROI.

Is it possible to tailor Service Cloud to suit your requirements?

Dashboards, workflows, email templates, and console configurations that match your particular business processes can be made to customize Service Cloud from end to end. This means that the platform becomes your unique service objectives' supporter.

Does Service Cloud integrate with other systems?

Service Cloud is designed perfectly to work alongside Sales Cloud, Marketing Cloud, Financial Services Cloud, ERP systems, telephony, and other applications that are not part of Salesforce. In this way, a system that is linked being able to bring effortless flow of operations and information is achieved.

What happens after implementation?

After implementation, we provide:

Comprehensive QA testing
Hands-on training for your team
Managed services including 24/7 monitoring, support, upgrades, and optimizations
AI-driven analytics for ongoing performance improvements

This ensures your Service Cloud investment delivers long-term value and adoption.

Hear From Our Clients

Our commitment to integrity and a meticulous process ensures that we provide each customer with the best recommendations for their business. Our clients return to us time and again because we consistently exceed their expectations with exceptional solutions.

We hired Techcronus for creating our brand promotion campaigns with scratch & win games. We really appreciate their hard work and dedication for getting things done in time with quality delivery despite of working on a tight deadline.

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